Worldwide Shipping on All Orders Over $50.

ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We choose appropriate shipping methods for delivery. Orders are then shipped via FedEx, United States Postal Service, DHL or SF EXPRESS. When your product ships, you’ll receive another email with the tracking information. If you prefer other shipping methods, please contact the seller for help.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
The generic shipping time will be 5-7 working days; The order will arrive after 2 - 5 days if you choose EXPRESS shipping service.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We ensure secure payment with Paypal and Credit Cards, such as Visa, Mastercard, American Express, Discover Card, Maestro.
WHY HAS MY PAYMENT BEEN REJECTED?
1. Not enough funds on the card to complete the transaction.
2. The card issuing bank is not trustworthy for us. You are kindly advised that you can try to another credit card.
3. CVV or card information is wrong - users often make mistakes when typing.
4. Expired card.

Orders and Returns

HOW CAN I TRACK MY ORDER?
You can track your order at any time online via our Order Status page. Alternatively, you can track the order directly on the carriers’ website using the tracking number.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
This is optional, and Woowooh is dedicated to offering better customer shopping experiences and it can save a lot of time.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Contact info@woowooh.com and will reply to you in 24 hours.
WHAT IS Woowooh'S RETURN POLICY?
If you are not satisfied with your purchase, we will gladly accept your return within 14 days from the date of delivery. All online orders need to be returned to our warehouse ( NOT our office address). Please send us an email at info@woowooh.com for detailed RETURN PROCESS
WHEN WILL I BE REFUNDED IF I JUST RETURNED MY ORDER?
It will take around 3-5 working days for the parcel to arrive back with us and the return/refund will be done within 5 working days. Generally, it will take 2 - 3 weeks for the refund to appear on your bank account. Please contact us if you have further questions about your refund status.

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